Vithai Group Of Industries

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Privacy Policy

Information We Collect

We may collect:
• Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Payment Details (processed securely)
• IP Address
• Browser Information
• Device Information

How We Use Information

We use your information to:
• Process orders
• Deliver products
• Provide customer support
• Improve our website
• Send order updates
• Send promotional offers (only where permitted)

Payment Security

Payments are processed through secure third-party payment gateways.
We do not store complete debit/credit card information on our servers.

Cookies

Our website uses cookies to:
• Improve browsing experience
• Remember shopping cart items
• Analyze website traffic
• Enhance website performance

You may disable cookies through your browser settings.

Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Sharing Information

We do not sell your personal information.
Information may be shared only with:
• Courier partners
• Payment gateway providers
• Government authorities when legally required

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Your Rights

You may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information (subject to legal obligations)

Changes

This Privacy Policy may be updated periodically without prior notice.

Contact

Website: www.vithaigroupofindustries.com
Email: info@vithaigroupofindustries.com

Welcome to Vithai Group of Industries. By accessing or using www.vithaigroupofindustries.com, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

About Us

Vithai Group of Industries operates an online store offering agricultural products, nursery plants, seeds, fertilizers, organic products, gardening accessories, and related items.

Eligibility

You must be at least 18 years of age or access the website under the supervision of a parent or legal guardian.

Product Information

We strive to ensure all product descriptions, images, specifications, and prices are accurate. However:
• Product images are for illustration purposes only.
• Actual product color, packaging, or size may vary.
• We reserve the right to modify product specifications without prior notice.

Pricing

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless otherwise specified.
• Prices may change without prior notice.

Orders

An order confirmation email does not constitute acceptance of your order. We reserve the right to:
• Accept or reject any order.
• Cancel orders due to pricing errors.
• Cancel orders due to product unavailability.
• Request additional verification before dispatch.

Payment

We accept secure online payments through authorized payment gateways.
Your payment information is processed securely by our payment partners. We do not store your complete card or banking information.

Shipping

Orders will be processed according to our Shipping Policy.
Delivery timelines are estimates and may vary depending on location, weather, courier delays, or other unforeseen circumstances.

Cancellation

Orders can only be cancelled before shipment.
Once dispatched, orders cannot be cancelled.

Intellectual Property

All website content including:
• Logos
• Images
• Product descriptions
• Graphics
• Text
• Design

are the intellectual property of Vithai Group of Industries and may not be copied without written permission.

User Responsibilities

You agree not to:
• Provide false information
• Misuse the website
• Attempt unauthorized access
• Upload malicious software
• Interfere with website operations

Limitation of Liability

Vithai Group of Industries shall not be liable for:
• Indirect damages
• Loss of profits
• Delayed deliveries caused by courier partners
• Force majeure events including floods, natural disasters, strikes, pandemics, or government restrictions.

Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts of Maharashtra.

Contact

For any queries:
Vithai Group of Industries
Website: www.vithaigroupofindustries.com
Email: info@vithaigroupofindustries.com

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Timeline

Estimated delivery:

• Maharashtra: 2–5 business days
• Rest of India: 4–10 business days

Delivery times may vary depending on:

• Courier availability
• Weather conditions
• Remote delivery locations
• Government restrictions
• Natural disasters

Shipping Charges

Shipping charges are calculated during checkout based on:

• Product weight
• Package dimensions
• Delivery location

Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Customers will receive tracking details through email or SMS after dispatch.

Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address or customer unavailability, additional shipping charges may apply.

Damaged Package

Please inspect your package upon delivery.

If the package appears damaged, do not accept delivery and immediately contact our customer support with photographs.

Restricted Areas

Some locations may not be serviceable by courier partners.

If delivery is not possible, the order may be cancelled and the payment refunded.

Contact

Website: www.vithaigroupofindustries.com
Email: info@vithaigroupofindustries.com

Customer satisfaction is important to us. Please read our Return & Refund Policy carefully.

Eligible Returns

Returns are accepted only if:

• Wrong product delivered
• Product damaged during transit
• Manufacturing defect
• Incorrect quantity supplied

Customers must notify us within 48 hours of delivery.

Non-Returnable Items

The following items cannot be returned:

• Live plants
• Seeds after package opening
• Organic fertilizers after opening
• Perishable goods
• Customized products
• Products damaged due to improper use or storage

Return Process

To initiate a return:

1. Contact customer support.

2. Provide:

o Order Number
o Product photographs
o Invoice
o Description of the issue
3. Wait for return approval before shipping the product.

Unauthorized returns may not be accepted

Refunds

After inspection and approval:

• Refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.

Replacement

Where applicable, replacement products may be sent instead of issuing a refund.

Cancellation

Orders may be cancelled before shipment.
Once dispatched, orders cannot be cancelled.

Shipping Charges

Shipping charges are generally non-refundable unless the error is caused by Vithai Group of Industries.

Contact

Website: www.vithaigroupofindustries.com
Email: info@vithaigroupofindustries.com

At Vithai Group of Industries, we strive to process and dispatch your orders as quickly as possible. Please read our cancellation policy carefully before placing an order.

Order Cancellation by Customer

Customers may request cancellation of an order only before it has been processed or dispatched.

To request a cancellation, please contact our customer support immediately with your:

• Order Number
• Name
• Registered Mobile Number
• Reason for Cancellation

If your order has not yet been dispatched, it will be cancelled and the applicable refund will be processed.

Orders That Cannot Be Cancelled

Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.

Additionally, the following items are generally non-cancellable:
• Live plants
• Customized or made-to-order products
• Perishable products
• Opened seed packets
• Opened fertilizers or soil conditioners
• Products purchased during special

promotional campaigns or clearance sales (unless received damaged or incorrect)

Cancellation by Vithai Group of Industries

We reserve the right to cancel any order under the following circumstances:
• Product is out of stock or unavailable.
• Incorrect pricing or product information due to technical or human error.
• Payment could not be successfully verified.
• Suspected fraudulent or unauthorized transaction.
• Delivery is not possible due to service restrictions or incorrect shipping information.
• Circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, or transportation disruptions.

If we cancel your order after payment has been received, the full amount paid for the cancelled items will be refunded to your original payment method.

Refund for Cancelled Orders

Approved cancellations will be refunded to the original payment method.

Typical refund processing times are:
• UPI: 2–5 business days
• Debit/Credit Cards: 5–7 business days
• Net Banking: 5–7 business days
• Wallets: 2–5 business days

Actual credit timelines may vary depending on your bank or payment provider.

Order Modifications

If you wish to change your shipping address, contact details, quantity, or other order information, please contact us immediately after placing your order.

Requests for modifications can only be accommodated if the order has not yet been processed or dispatched.

Contact

For cancellation requests or assistance, please contact:

Vithai Group of Industries
Website: www.vithaigroupofindustries.com
Email: info@vithaigroupofindustries.com
Phone: +91-9970454242
Business Hours: Monday to Saturday, 9:30 AM to 6:30 PM (IST)

Vithai Group Of Industries

Founded in 2018, Vithai Group of Industries is a multifaceted organization rooted in Jalna, Maharashtra, with a wide presence across the state.

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